- Is your company locally owned?
East Kentucky Terminating is locally owned and has been operating at this location since 1979.
- What experience or training do your technicians have?
All of our technicians are licensed for structural pest control by the Department of Public Health. Some of our technicians are also licensed by the Department of Agriculture, Trade, and Consumer Protection. Additionally, each technician has licenses in certain sub-categories. For instance, some of them have additional specialization for rodent control, food service, termite control, etc. Some technicians have additional licenses that allow them to treat “right-of-ways,” landscaping, etc. Of course, our wildlife trapper is licensed to trap nuisance animals by the Department of Natural Resources. All of our technicians take turns attending the Pest Management Conference each year at Purdue University as well as additional trainings available throughout the year. The Department of Public Health requires ongoing training in order to keep their licenses current. In addition, we require all technicians to continuously train and test in order to create a continuously educational environment. In addition to all state licenses, all Kentucky Termite And Pest Control employees have been Quality Pro certified, Quality Pro School certified, and have passed the EOS Safe Driver Improvement System.
- How much is this going to cost me?
Each of our services are priced a little differently depending on the size of your home or business, the type of service, the time and materials being used and the type of pest being treated. Normally, we can give you a very good idea of pricing just by calling in and listening to your description of the situation. For commercial accounts, we would be happy to send out one of our licensed technicians to take a look at your facility and give you a verbal or written proposal.
- Do you guarantee your work?
We believe in integrity and quality service. We will do our best to make sure you are happy with the quality and results of your service. Different types of pests are guaranteed differently. When you call us to receive your free estimate, we would be happy to explain the guarantees. Of course, our best guarantee comes with ongoing services. When you have ongoing services, they normally include a 365 day a year guarantee.
- Will the stuff you use harm my pets or infant?
East Kentucky Exterminating licensed technicians understand that the label on the product is the law. Therefore, utilizing these products according to the law ensures that they are used effectively and safely. We recommend that pets and infants stay out of any areas treated by a liquid until that liquid has had time to dry, otherwise your technician or the office staff will notify you of any additional precautions that should be taken. For instance, when treating for fleas, we do require that all pets and residents in the home leave the home for a period of four to six hours. Our licensed technicians have been trained to go as “green” as possible. Therefore, inspections, monitoring activity levels, watching for structural problems and communicating with our customers are some of the best tools we have at our disposal.
- How long do we have to leave our home for the service?
For general pest control services, you do not have to leave at all. There are certain medical situations where we will recommend that the customer leave the area. For instance, we would recommend for customers on oxygen to leave the home long enough to be sure that all “the dust settles” from our visit before reentering the home. There are other services where we do require customers to leave their home. For instance, flea treatments require that all pets and residents leave the home for four to six hours. This allows time for the products we use to settle before anyone reenters the home.